We at Cukoo are committed to providing our customers with a hassle-free shopping experience. We understand that sometimes the product may not meet your expectations, and you may need to return or exchange it. Therefore, we offer a 7-day return, refund, or exchange policy from the date of delivery.
NOTE: RETURNS ARE NOT VALID ON ANY PRODUCT BOUGHT IN ANY SPECIAL SALE PERIOD, FOR EXAMPLE: "BLACK FRIDAY SALE".
ONLY EXCHANGE IS AVAILABLE .
If you wish to return or exchange a product, please follow the below steps:
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Contact our customer support team at +919319748512 (WhatsApp only)within 7 days of delivery.
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Our team will guide you through the return process and issue you a return Request.
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Hand over the product with its original packing to the pick-up person. The pick-up person will inspect the product and click a picture of it in front of you.
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Once we receive the returned product, our quality team will inspect it for any damages or defects.
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If the product is found to be in its original condition, we will initiate a refund or exchange as per your preference.
Please note that we do not charge any return shipping fees. Also, we reserve the right to refuse a refund or exchange if the product is not returned in its original condition or if it is returned after the 7-day return period.
If you have any queries or concerns regarding our refund policy, please do not hesitate to contact our customer support team at +919319748512 (WhatsApp only).