SHIPPING POLICY

At Cukoo, we are committed to providing our international customers with a seamless shopping experience. Please review our shipping policy to understand the process and terms:

Order Processing:

• Order Handling: We aim to process and ship your orders within 2 business days after purchase confirmation.
• Order Confirmation: Once your order is shipped, you will receive a confirmation email with tracking details.

Delivery Time:

• Estimated Delivery: Orders are typically delivered within 15-20 business days, depending on your location and any potential customs processing delays.
• Tracking: You can track your order using the tracking information provided in your confirmation email.

Shipping Charges:

• Non-refundable Shipping Fee: In case the customer refuses to accept the parcel, we will issue a refund for the order once we receive the package back. However, please note that the original shipping fee, approximately $15-$25, will not be refunded.

Customs and Duties:

• All applicable customs duties and taxes are already included in the price, so you won't have to pay any additional fees upon delivery.

We strive to ensure your shopping experience with Cukoo is as smooth and satisfying as possible. Should you have any questions or concerns regarding your order, please feel free to contact our customer service team. We're here to help!

Thank you for shopping with Cukoo!

RETURN POLICY

Eligibility for Returns & Exchanges:

• Items must be in their original condition, meaning unused, unworn, and unaltered, with all tags and liners attached.
• You can choose either a refund or an exchange for your returned items.

Return/Exchange Window:

• All return or exchange requests must be initiated within 7 days of the delivery date.

Processing Time:

• Once we receive your returned package, please allow up to 14 business days for processing your refund or exchange.

Refund Method:

• Refunds will be processed to the original payment method used for the purchase. We cannot process refunds to any alternative payment methods.

Shipping Fees:

• Shipping fees, taxes, or duties incurred during the original purchase are non-refundable. Additionally, customers are responsible for the postage fees when returning items.
• In the case of exchanges, customers will bear the additional shipping costs for the new items being sent. Which could be around $8-$15.

Final Sale Items:

• Items purchased on sale or marked down are final sale and cannot be returned or exchanged. No exceptions will be made for fit or sizing issues.

Additional Guidelines:

• We recommend obtaining a receipt when dropping off your return at the post office or courier service, as proof of return. Avoid using drop boxes, as they may result in lost or delayed packages. If a return is lost and there is no proof of it being sent, we cannot process your return.
• We do not charge a processing fee for returns or exchanges, ensuring a smooth and cost-effective process for our customers.
• For urgent exchanges, we offer an instant exchange option. A temporary authorization will be placed on your credit card, and if the unwanted items are not returned within 14 days, your card will be charged.

We appreciate your understanding and cooperation. If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer service team. We're here to help you have the best experience with Cukoo!

To start your return or exchange, please contact our customer service team via email (info@cukoo.in) or WhatsApp (+91-9319748512).